Custom Success Manager (Technical)
The Customer Success Manager will play a pivotal role in on-boarding and retention of our customers who are fueling the growth of the company. The following is a compilation of the key responsibilities:
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This role will be responsible for daily customer nurturing, product usage metrics and ultimately customer retention
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This role will also be responsible for ensuring our products are delivering maximum value to our customers
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The CSM will engage mid-deployment and will work with them on back-end integration with customers’ e-Commerce stack (using REST API, as an example) and help them run the initial marketing campaigns to realize the benefits of “Social Commerce” with their revenue uptick.
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Position is based in Palo Alto, CA and remote working arrangement is NOT an option
Skills and Experience
An ideal candidate will be a well-rounded Web professional with a working knowledge of backend services such as REST APIs as well as ability to set up and execute back-end tests via testing tools such as Postman. We will look for the following attributes in a holistic way:
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Bachelor’s degree (or higher) in Computer Science or related fields is preferred
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At least 2 years of solid relevant experience both on the eCommerce/Saas industry
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Must have impeccable oral/written communication and interpersonal skills.
Apply Now
To apply for this role, please send your CV including a cover letter highlighting your unique qualifications to jobs@joinedapp.com
Local candidates only - Principles only - No agencies please